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Welcome to my blog. This is where you get to learn about me and what I feel like ranting about at the moment. If you know me, you know I have a lot to say about stuff. This is my chance to just spit it out and, just maybe, get some feedback about it. Take a minute and read what I have to say. If you want to respond, well, that is what comments are for.
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I spoke to someone Friday who informed me that my "case" had been "elevated" to the "supervisor" and that I would receive a call within 48 hours. I waited 4 days. Today I called them back and sat on hold. I was told that a supervisor would call me within an hour. I waited 2 hours. I then called back, got put on hold, and finally -- GLORY BE TO GOD* -- I talked to the almighty supervisor.
So I talked to Alan** and he told me that my "case" must have "slipped through the cracks" and that he was sorry. Alan then gave me his "personal email address" (I am trying really hard not to post it here), and said that he would personally see that I got my money back ASAP. Not only that, but he would keep me up to date on the progress of my transaction. Also, after I told him my idea about turning my access on, he said that he didn't think that was a good idea, because it might "confuse the finance people". Apparently lots of things confuse their finance people, such as when folks ask for refunds.
Alan did, however, tell me that he would give me a free month of mlb.tv for my trouble. Hopefully this "free" month won't end up requiring a cancellation. It will be nice to watch the Cubs again.
We shall see.
*God has better things to do then get me in touch with a supervisor, but all the baseball players give him props for home runs, so I guess it can't hurt.
**I think that was his name. I was too excited to be talking to "the man" himself.
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UPDATE: Once I got my money, I never did hear back from Alan. He just blew me off about his promised freebie... I am not surprised.